Over the years Bodyworks have tried to simplify the registration process. We think it is now reasonably ‘painless’. (but we are always open to suggestions for improvement).

We comply with all relevant legislation and codes of practice. If you are interested and want some light reading, we can point you in the right direction to read these or will gladly give you a copy!

We summarise all this legislation in our Practice Information leaflet that is available here or in the clinic.

Reception

Your journey starts when you make the booking. We need to know some basics; name, contact details, date of birth. When you get to the clinic, we will ask you to let us know a few more details; injury details, a little medical history, any insurance details (especially Southern Cross Health Society). You will be asked to complete and sign a treatment consent form.

If your injury is as a result of an accident and is likely to be covered by ACC, we will register the incident with them direct, there is no need for you to visit your GP. You can look here to check if you are covered.

If your reasons for seeing us are work related, we will also work with other 3rd party insurers such as AON and Gallagher Bassett. If you have a Human Resources Manager, check with them for details of your work place insurer and let us know.

We use the Easy-claim service from Southern Cross Health Society, so if your health insurance policy is with them and has the necessary cover, we can deal direct, no need to keep receipts or trying to remember to submit a claim. Please tell us during the registration process if you are a Southern Cross Health Society member.

Initial Assessment

Your physiotherapist will then take you through to a treatment room for your initial assessment. (We have ‘silent’ rooms available. Let us know if you prefer one of these)

This will be an opportunity for you and your physiotherapist to get to know each other. They can get to understand your discomfort, pain or injury and evaluate the causes. You will then develop a treatment plan of action together, discussing your goals and what a successful outcome will look like. Your progress during the treatment process is measured against these goals.

This first appointment usually involves a physical assessment where the physiotherapist is trying to determine the extent of your injury. The plan of action is then based on these findings. You will be closely involved with this process.

Subsequent Appointments

Most injuries will require a number of appointments to the physiotherapist. A typical recovery time-line may look like this but it does depend on the severity of the injury;