Clinic Information

We hope you will benefit from our services. Please let us know if you have any comments on the way we provide your care.

Clinic Hours:

8am to 5.00pm Mondays to
Fridays
For urgent advice after hours
please contact your GP

Full payment required on the day of treatment.

Cancellation policy: we may charge the full fee for less than 24-hrs notice of

cancellation

Fees:

Initial Appointment
• $80.00 ($30.00 ACC)
Follow-up Appointment
• $70.00 ($30.00 ACC)
Other fees may apply. Price subject to change. See reception for details.
All charges are payable by cash, EFTPOS or credit at the end of each
treatment.
A surcharge may apply for credit transactions including contactless payments.

INFORMATION ON PRIVACY AND
PATIENT RIGHTS

Please read our Privacy Statement and the Code of Rights below. (also
available in the clinic).
Please ask the physiotherapist any questions you have.
You are entitled to bring along to your treatment family /whanau or an
advocate if you wish.
If you need an interpreter please let us know.
If you have any particular needs please inform the physiotherapists.

MATERIALS

Materials such as strapping tape, bandages, acupuncture needles braces and
supports will incur an extra charge, but this will be discussed at the time by your
physiotherapist.

FAILED ATTENDANCE OR LATE CANCELLATION

A fee of $40 will be charged per visit missed. We understand that the unplanned
may happen but your physiotherapist is not reimbursed unless you attend your
appointment so please give us at least 4 hours notice in normal circumstances.

SCOPE OF PRACTICE

We are qualified to manage and prevent musculo-skeletal conditions using manual
therapy, acupuncture, exercises, and electrotherapy. We do not offer services for
neurological problems, serious respiratory diseases, or serious uro-gynaecological
problems.

ACC AND WORK ACCIDENT ENTITLEMENT

We are able to complete an ACC form in relation to any specific event that caused
your injury. For work related overuse injuries, you will need to consult your GP for
an ACC Form.
If ACC do not accept your claim you will have to pay the private charge per visit.
Confirmation of acceptance can be gained by phone within 24 hours of lodging a
claim.
Some large employers have another agency manage their work injuries. If you
sustained a work injury you will need to inform your Employer/HR department. They
will inform you of the name of the Agent with whom we will liaise in regard to your
treatment. Please let us know this information immediately.

INFORMATION

We ask you to fill out a form with your personal information. This is for our records
and our administrative systems. The medical information is held in accordance with
the Privacy Act (2020) and the Health Information Privacy Code (2020). You have a
right to access your information. We may also discuss your health information with
the referring agent such as your doctor or your claim case manager. Please inform
the physiotherapist if you are not in agreement with this. Please see our Privacy
Statement for full details.

COMMENTS & COMPLAINTS

If you wish to make a complaint or comment on our service there is a form available
in reception for you to fill out (this can be done anonymously if you wish) or you can
phone the Operations Manager on 021 1263 238. Once a complaint is received, we
will review it. You will be fully informed about the resolution process.
You are also able to complain to the Privacy Commissioner regarding privacy and
health information issues, and the Health & Disability Commissioner regarding your
patient rights.
The local patient advocate number is (09) 408 0006.