Clinic Information
Clinic Hours
Monday to Friday 8.00am – 5.00pm
For urgent advice after hours, please contact your GP.
Full payment required on the day of treatment.
Physiotherapy Fees
ACC: $40 / $37 Gold Card
Private: $80 / $75 Gold Card
Please refer here for our other services.
Please note:
- Other fees may apply
- Prices subject to change at any time
- All charges are payable by cash, EFTPOS or credit card
- A surcharge may apply for credit transactions
Information on Privacy & Patient Rights
Please read our Privacy Statement and the Code of Rights below. (also
available in the clinic).
Please ask the physiotherapist any questions you have.
You are entitled to bring along to your treatment family /whanau or an
advocate if you wish.
If you need an interpreter please let us know.
If you have any particular needs please inform the physiotherapists.
Materials
Materials such as strapping tape, bandages, acupuncture needles braces and supports are likely to incur an extra charge, but this will be discussed at the time with you by your physiotherapist.
Failed Attendance or Late Cancellation
We may charge the full session fee for cancellations or no-shows with less than 24 hours’ notice. We understand that unexpected events can occur, but please try to give us at least 4 hours’ notice whenever possible.
Scope of Practice
We are qualified to manage and prevent musculo-skeletal conditions using manual therapy, acupuncture, exercise prescription, and electrotherapy. We do not offer services for neurological problems, serious respiratory diseases, or serious uro-gynaecological problems.
ACC and Work Accident Entitlement
We are able to complete an ACC form in relation to any specific event that caused your injury. For work related overuse injuries, you will need to consult your GP for an ACC Form. If ACC do not accept your claim, you will have to pay the private charge per visit.
Confirmation of acceptance can be gained by phone within 24 hours of lodging a claim. Some large employers have another agency manage their work injuries. If you sustained a work injury you will need to inform your Employer/HR department. They will inform you of the name of the Agent with whom we will liaise in regard to your treatment. Please let us know this information immediately.
Information
We request a consent form to be completed with your personal information. This is for our records and our administrative systems. The medical information is held in accordance with
the Privacy Act (2020) and the Health Information Privacy Code (2020). You have a right to access your information. We may also discuss your health information with the referring agent such as your doctor or your claim case manager. Please inform the physiotherapist if you are not in agreement with this. Please see our Privacy Statement for full details.
Comments & Complaints
If you wish to make a complaint or comment on our service, you can fill out a form available at reception (anonymously if you prefer) or phone to speak to the Operations Manager on 09 4074288. Once we receive your complaint, we will review it and keep you fully informed about the resolution process.
You can also contact the Privacy Commissioner for privacy and health information issues, and the Health & Disability Commissioner for patient rights concerns. The local patient advocate number is (09) 408 0006.