Clinic Information
Clinic Hours
Monday to Friday 8.00am – 5.00pm
For urgent advice after hours, please contact your GP.
Full payment required on the day of treatment.
Physiotherapy Fees
ACC: $40 / $37 Gold Card
Private: $80 / $75 Gold Card
Please refer here for our other services.
Please note:
- Other fees may apply
- Prices subject to change at any time
- All charges are payable by cash, EFTPOS or credit card
- A surcharge may apply for credit transactions
Podiatry Fees
ACC: $40 / $37 Gold Card
Private: $70 / $65 Gold Card
Please refer here for our other services.
Please note:
- Other fees may apply
- Prices subject to change at any time
- All charges are payable by cash, EFTPOS or credit card
- A surcharge may apply for credit transactions
Materials
Materials such as strapping tape, bandages, acupuncture needles, braces, supports, moon boots etc. are likely to incur an extra charge. This will however be discussed with you in your appointment by your physiotherapist .
Failed Attendance or Late Cancellation
We may charge the full session fee for cancellations or no-shows with less than 24 hours’ notice. We understand that unexpected events can occur, but please try to give us at least 4 hours’ notice whenever possible.
Scope of Practice
We are qualified to manage and prevent musculo-skeletal conditions using manual therapy, acupuncture, exercise prescription, and electrotherapy. We do not offer services for neurological problems, serious respiratory diseases, or serious uro-gynaecological problems.
ACC and Work Accident Entitlement
We can complete an ACC form for any specific incident that caused your injury. For work‑related overuse injuries, you’ll need to see your GP for the ACC form. If ACC does not accept your claim, private charges will apply.
ACC can confirm acceptance by phone within 24 hours of lodging your claim. Some large employers use external agencies to manage work injuries. If your injury occurred at work, please notify your Employer or HR department so they can advise which Agent we should liaise with. Please share this information with us as soon as possible.
Information
We ask you to complete a consent form with your personal information for our records and administrative systems. Your medical information is managed in line with the Privacy Act (2020) and the Health Information Privacy Code (2020), and you have the right to access it at any time. We may share relevant health information with your referring provider, such as your doctor or case manager. If you do not agree to this, please let your physiotherapist know. Refer to our Privacy Statement for full details.
Information on Privacy & Patient Rights
Please find our Privacy Statement and Code of Rights here – these are also available in the clinic. You are entitled to bring along to your treatment any family/whanau, or an advocate if you wish. If you require an interpreter, please let us know. If you have any particular needs or questions, please talk to your physiotherapist.
Comments & Complaints
If you wish to make a complaint or comment on our service, you can fill out a form available at reception (anonymously if you prefer) or phone to speak to the Operations Manager on 09 4074288. Once we receive your complaint, we will review it and keep you fully informed about the resolution process.
You can also contact the Privacy Commissioner for privacy and health information issues, and the Health & Disability Commissioner for patient rights concerns. The local patient advocate number is (09) 408 0006.