Code of Health and Disability Services Consumers’ Rights Regulation (1996)
As a provider of health services, we must take all reasonable actions to comply with this code.

Your rights as a Consumer of Health Services

✓ The right to be treated with respect.
✓ The right to be treated fairly.
✓ The right to dignity and independence.
✓ The right to have good care and support that fits your needs.
✓ The right to be told things in a way that you understand.
✓ The right to be told everything you need to know about your care and support.
✓ The right to make choices about your care and support.
✓ The right to have support.
✓ The right to decide if you want to be part of training, teaching or research.
✓ The right to make a complaint.

If you have an issue please contact mark.burnett@bwk.co.nz or contact the HDC at
https://www.hdc.org.nz/making-a-complaint/

Important Contacts

Fisio NZ Ltd – Privacy Officer – Mark Burnett – mark.burnett@bwk.co.nz
Privacy Commissioner – enquiries@privacy.org.nz
Health & Disability Commissioner – hdc@hdc.org.nz