What to expect when booking at Bodyworks – Physiotherapy & Wellness
Registration
Your journey starts with making a booking where our reception team will ask you for some basic details:
- Name
- Contact number & email
- Date of birth
- Injury details
You’ll also be asked to complete and sign a treatment consent form (sent either via email or completed on arrival). This includes additional questions commonly required for ACC claims.
If your injury is the result of an accident, it may be covered by ACC. No doctor’s referral is needed — we’ll register the claim for you.
For work‑related injuries, we partner with third‑party insurers such as AON, Howden Care, and WellNZ. Your HR team can confirm your workplace insurer.
If you’re a Southern Cross Health Society member, we can manage your claim directly with them – just let us know during your registration.
Initial Physiotherapy Assessment
When you arrive, your physiotherapist will take you to a treatment room for your initial assessment. This includes a physical examination to understand the nature and extent of your injury. Together, you’ll discuss your symptoms, contributing factors, and goals. Your physiotherapist will then develop a personalised treatment plan, outlining what a successful outcome looks like and how your progress will be measured.
Subsequent Appointments
Most injuries will require additional physiotherapy appointments. A typical recovery timeline depends on the severity of the injury and may look like this:
Treatment sessions may consist of a wide range of techniques that could include:
- Muscle relaxation and/or re-education
- Massage
- Acupuncture
- Mobilisation or manipulation
- Trigger point release
- Strengthening and functional exercises
- Gym or home based programmes
- Postural re-education and relaxation techniques (key to breaking the pain cycle)
- Patient education for functional activities of daily living
Every treatment plan is tailored to you.
We also offer a private rehabilitation gym exclusively for clients, equipped for most injury types and recovery needs. You’re welcome to use the gym during business hours (conditions apply — speak with your physiotherapist or reception).
Your recovery is a partnership. You may be given a Home Exercise Programme (HEP), and your commitment to this will play a key role in your progress.
Our physiotherapists are highly knowledgeable and always happy to answer your questions. If you’re unsure about anything regarding your injury or treatment, just ask.