What to expect when booking at Bodyworks – Physiotherapy & Wellness
Over the years, we’ve tried to simplify the registration process & believe it is now relatively painless. We comply with all relevant legislation and codes of practice (refer here for a summary in our Practice Information booklet that is available in the clinic).
Reception
Your journey starts with making a booking where we will ask you for some basic details:
- Name
- Contact details
- Date of birth
- Injury details
- Medical history
- Insurance details if applicable
You be asked to complete and sign a treatment consent form (either via email or on arrival) that will have additional questions generally relevant to ACC claims.
If your injury is a due to an accident, it’s likely to be covered by ACC (refer here to check what’s covered). No doctor’s referral is needed; we’ll register the incident with ACC for you.
For work related treatements, we work with 3rd party insurers like AON, Howden Care & WellNZ. Check with your HR Manager for your workplace insurer details.
If your health insurance is with Southern Cross Health Society, we can deal directly with them on your behalf. Just inform us during registration if you are member.
Initial Assessment
Initial Assessment
Upon arrival for your appointment, your physiotherapist will escort you to a treatment room for your initial assessment. This session typically involves a physical examination to determine the extent of your injury. During this time, you and your physiotherapist will review your discomfort, pain, or injury and evaluate the causes.
Together, you will develop a treatment plan, discussing your goals and defining what a successful outcome looks like for you. Your progress will be measured against these goals.
The plan of action will be based on these findings, and you will be closely involved in this process.
Subsequent Appointments
Most injuries will require multiple physiotherapy appointments. A typical recovery timeline depends on the severity of the injury and may look like this:
Treatment sessions may consist of a wide range of techniques that could include:
- Muscle relaxation and/or re-education
- Massage
- Ultrasound
- Acupuncture
- Mobilisation
- Manipulation
- Trigger point release
- Exercises to enhance function and strengthen
- Gym or home based programmes
- Postural re-education and relaxation techniques which are key in breaking the pain cycle
- Patient education for functional activities of daily living
Each treatment and recovery process is unique to you.
We have a private rehabilitation gym exclusively for our clients, equipped to manage most injuries and recovery plans. As a client, you can access the gym during the working day (conditions apply – please talk to your physio or recpetion).
Your recovery depends on your input, and you may be asked to participate in a Home Exercise Program (HEP). The success of your recovery will depend on your commitment to this process.
Our physiotherapists are highly knowledgeable and always welcome your questions. If you want to know anything about your injury and treatment, just ask.